FREQUENTLY ASKED QUESTIONS (FAQ)
Do you offer international shipping? (Outside of the United States)
Do you offer international shipping? (Outside of the United States)
Unfortunately, we no longer offer international shipping as of December 2024 and have no plans to offer this service again as of now. Please see our stockist page for international retail partners. We are in the process of adding additional retailers in more countries. New retailers will be announced via social media and our mailing list. You may also consider using a 3rd party mail forwarding service, such as Stackry.
I received an extra sample of a perfume that is not on your website with my order, can you tell me about it?
I received an extra sample of a perfume that is not on your website with my order, can you tell me about it?
We often send out promising prototypes that are in development to gauge general reactions. We are always happy to hear feedback and give (some limited) information about these if you reach out using the contact form.
When will ______ perfume be available again for purchase?
When will ______ perfume be available again for purchase?
Some of our perfumes are seasonal and only offered during certain times of the year. Please follow our Instagram account (@pinewardperfume) and subscribe to our mailing list for updates.
Are your perfumes all-natural?
Are your perfumes all-natural?
No, our perfumes are formulated using a mixed medium of natural materials and aroma chemical components for support and stability. We use many types of natural materials including absolutes, essential oils, SCO2 extracts, tinctures, enfleurage, resins, hydrosols, and concretes.
Are your perfumes vegan?
Are your perfumes vegan?
Most of the perfumes in the line are vegan. Exceptions are stated on each individual product page.
Do your perfumes contain phthalates and parabens?
Do your perfumes contain phthalates and parabens?
No.
Are your perfumes alcohol-based?
Are your perfumes alcohol-based?
Yes, we use 200-proof kosher grain alcohol as a medium.
Do you offer oil versions of your perfumes?
Do you offer oil versions of your perfumes?
Oil versions are not available.
How long do your perfumes last and project on skin?
How long do your perfumes last and project on skin?
This varies from person to person. We strongly recommend you sample the perfumes before buying larger sizes to determine this for yourself.
My order status shows as ‘pending’, is there an issue?
My order status shows as ‘pending’, is there an issue?
No, this status means that the order has been received but we have not yet created the shipping label.

